Refund Policy

Catering Booking & Cancellation Policy

To secure your catering booking, we require confirmation of your event date and payment.

Booking Fee / Cancellation Terms

• A 30% non-refundable booking fee applies to all confirmed catering bookings.
• This fee secures your event date and covers the cost of reserving staff, time, and turning away other bookings.

Cancellations

• If a booking is cancelled for any reason, the 30% booking fee is non-refundable.
• Any remaining balance paid (after the 30% fee is deducted) will be refunded.
• If costs have already been incurred above the booking fee, these may also be deducted from the refund.

Date Changes

• We will do our best to accommodate date changes, subject to availability.
• Changes made close to the event date may be treated as a cancellation if the original date cannot be rebooked.

Confirmation

• A booking is only confirmed once payment and/or written confirmation has been received.